FAQ

Questions? Answers.

Quick answers to questions you may have.

Our customized approach offers significant advantages for property managers, including:

  • Higher Completion Rates: Ensuring more residents are prepared to move in smoothly and on time.
  • Up to 7x More Revenue: Our tailored solutions drive significantly higher revenue compared to competitors.
  • Time Savings: Streamlined processes that free up valuable time for property managers.
  • Timely Utility Set-Up: Guaranteeing that utilities are arranged on time for a hassle-free move-in experience.
  • Improved Resident Experience: Enhancing tenant satisfaction and engagement, leading to better retention rates.
  • Full-Circle Optimization: With our Activate by Citizen option, we optimize every step of the move-in/move-out process for maximum efficiency and convenience.

Citizen's solutions are designed to simplify operations, maximize revenue, and ensure a better overall experience for both property managers and residents.
  • The customized digital platform simplifies and speeds up the process of setting up utilities.
  • A personalized experience provides residents with options tailored to their specific needs.
  • Expert assistance is available at all times, even for those who prefer a DIY approach.
  • Experts can also help residents find cost-saving opportunities.

This approach ensures that residents have a seamless, flexible experience, saving both time and money.

  • Track statuses, confirmations, account numbers, and activities in real time.
  • Monitor your revenue earned and view payout details.
  • Add additional users with customizable permissions to control what they can access.

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These features help streamline property management and provide full transparency over operations.

Yes, residents can set up their utilities on their own through our customized digital platform. It’s designed to be user-friendly, allowing residents to manage their utility setup independently if they prefer a DIY approach. Additionally, for those who need assistance or would like guidance, expert help is always available to ensure the process is smooth and hassle-free.

Yes, residents can set up their utilities on their own through our customized digital platform. It’s designed to be user-friendly, allowing residents to manage their utility setup independently if they prefer a DIY approach. Additionally, for those who need assistance or would like guidance, expert help is always available to ensure the process is smooth and hassle-free.

Citizen ensures a great resident experience by offering a customized and flexible digital platform that allows residents to manage essential tasks, such as utility setup, with ease. The platform is designed for convenience and simplicity, enabling residents to either set up services on their own or request expert assistance at any time. Additionally, Citizen provides personalized service options, so residents can choose what best suits their needs, making their entire experience more seamless and tailored.

We offer a range of utilities, including gas, electric, internet, phone, TV, moving services, and security systems.

Yes, Yes, we have API integrations with all platforms such as Appfolio, Buildium, Propertyware, Rentvine Rent Manager, and others.

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