Fact Checker

We're flattered that newcomers to the industry have invested so much time, money, and energy comparing their services to ours -—it highlights the high standards we’ve set.

We've put together a fact checker to provide accurate information about who we are and what we do.

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Claim: Citizen takes 5-7 days for tenants to set up services.

Fact: Citizen offers instant and same day setup.

Claim: Citizen relies on call center outreach.

Fact: Citizen relies on a user-friendly digital platform that gives tenants options no other company can offer.

Claim: Citizen does not offer white -labeled solutions.

Fact: Our digital platform is branded to your company.

Claim: Citizen does not offer weekend coverage.

Fact: We do.

Claim: Citizen feels like a third party outreach.

Fact: Citizen providing a branded experience for tenants that feels like a service proposed by the property manager.

Claim: Citizen researches manually when requested by renters, causing delays.

Fact: Citizen has an extensive database that includes all utility providers across the USA.

Claim: Citizen makes tenants feel overwhelmed by third-party upselling tactics.

Fact: Citizen empowers residents to choose between self-service or expert-assisted interactions. There is no upselling. We are just able to offer a more comprehensive range of options, even through the self-service platform.

Claim: Citizen offers products customers don't need, like security systems.

Fact: Citizen provides residents with a variety of options tailored to meet their individual needs, allowing them to choose what suits them best through our digital platform. By offering a broader selection of customizable services, we drive greater engagement with the platform. This increased interaction leads to higher rates of utility confirmation uploads, ultimately resulting in increased revenue.